Hey, I'm Samarth Mishra

Product Engineer AI | MERN | UI/UX | IoT

Product Support Engineer (AI) at Exotel & B.Tech IoT graduate. Recognized as the #1 CSAT Performer in my team, I specialize in resolving high-priority incident escalations, deep API & its logs analysis, LiveChat, Campaigns, Co-Browse services, including designing, IoT and MERN full-stack development. Passionate about AI chatbots, UI/UX design, and transforming complex technical bottlenecks into seamless, high-performing digital experiences.

About Me

Product & Software Engineer - AI

As a Product Support Engineer (AI) at Exotel, I specialize in resolving high-priority client escalations, performing deep API log investigations, and troubleshooting complex AI chatbots, LiveChat, Campaigns, and Co-Browse ecosystems. Recognized as the #1 CSAT performer in my team, I excel at bridging communication gaps between enterprise clients and internal engineering teams. I hold a B.Tech in Centre for Internet of Things (CGPA: 7.69), combining an IoT engineering foundation with hands-on MERN full-stack development and UI/UX design. Passionate about creating real-world impact beyond tech, I have led and hosted educational initiatives in underprivileged communities, bringing strong leadership, empathy, and analytical precision to every project I take on.

My Journey

Education

2020 - 2024

MITS, Gwalior

Earned a Bachelor of Technology degree in Centre for Internet of Things with a CGPA of 7.69/10. My coursework covered Artificial Intelligence, Machine Learning, Cloud Computing, Computer Science, and IoT Architecture. Actively engaged in hands-on hardware-software integrations, MERN stack web development, and leadership projects.

2018 - 2020

Narayana Junior College, New Delhi

Completed higher secondary education in the Science stream with a score of 74% alongside IIT-JEE preparation. Coursework encompassed Physics, Chemistry, and Mathematics, establishing a strong foundation in analytical thinking and quantitative problem-solving.

2010 - 2017

D.A.V. Centenary Public School, New Delhi

Completed secondary education with a strong academic foundation across mathematics, science, social studies, and languages. Developed core communication, collaborative, and critical thinking skills through rigorous coursework and extracurricular activities.

Work History

Feb 2025 - Present

Exotel — Product Support Engineer (AI)

Diagnosing high-priority client escalations, performing deep API log analysis, and troubleshooting enterprise AI Chatbots, LiveChat, Campaigns, and Co-Browse ecosystems. Recognized as the #1 CSAT Performer in the team for delivering top-tier technical resolution and bridging cross-functional engineering gaps.

🚀 Career Progression: Driven to continually evolve across both technical depth and people leadership within the product engineering ecosystem. Open to high-impact Co-op and career growth opportunities where I can apply my expertise to scale innovative systems.

January 2024 - July 2024

The Prime Step

Served as a Web Developer Intern contributing to full-stack web applications using the MERN stack. Collaborated with cross-functional teams to craft responsive UI/UX designs, optimize user workflows, and deploy user-centric web features using JavaScript and modern frameworks.

June 2023 - July 2023

R.J. & Sons

As a Business Operations Intern, optimized operational workflows by implementing data-driven strategies. Conducted market analysis and competitor research to identify key business opportunities and operational efficiencies.

My Projects

May 2024

Heart Attack Prediction System

Heart Attack Predicition System is a heart attack prediction website developed by me and my teammates at prime step. It offers an if or else prediction of an individual based on some health conditions such as BP, blood sugar, troponin and etc; these conditions are passed by an algorithim which predicts about the heart attack which may or may not occour. It also offers a saved stats and last predicted results of that individual which is preserved in the backend of this project. Built with Python, MERN, flask and Sklearn for cross-platform compatibility. An innovative tool to predict any comming heart attack.

April 2023

Bus Reservation System

The bus reservation system is a cloud based booking system developed by Samarth Mishra. It utilizes HTML, CSS, Python and Django technology to book bus seats for passengers. Real-time bus's seats booking may be delivered in this project's future scope.

November 2022

Magic Mirror

Developed and Designed a mirror with an OLED screen which helps an indivdual to click pictures, listening music and many more things while he/she is dressing them up or just standing in front of that mirror. This mirror is combined with a attachable camera, raspberry pi and an oled screen. We built it as a luxury lifestyle asset.

May 2022

Clone of Endel App

Created a duplicate UI/UX design of an already existing app "Endel". Used figma and different plugins to built it. This design was dedicated for ios devices.

september 2021

SIYA

This is a UI/UX design of an whole OS for a safety wrist band which is focused for women safety. Built it from Figma using different plugins and design assets. Created from head to toe including every page which was essential to be in.

March 2021

Muse+ Meta

Designed a product's homepage for "Muse+ Meta", Using figma with creative techniques for more user engagement.

My Skills

API Debugging & Log Analysis 90%

Agentic AI & Multi-channel APIs 85%

Incident & RCA Management 88%

Python & Scripting 82%

MERN & UI/UX 75%

Cloud & Linux Systems 78%

Core Support & Monitoring

Kibana, Grafana, Linux Commands, Nginx Logs, Webhooks, Postman, Salesforce (SFDC), Jira, Confluence, Chrome DevTools

Languages & Databases

JavaScript, Python, C, Bash/Shell, SQL, MongoDB, JSON/XML

Frameworks & Infrastructure

Node.js, React.js, Express.js, Django, Flask, Tailwind CSS, AWS (EC2, S3, Lambda), Nginx, Cron Jobs, Redis, Git, GitHub